Quick Start

In this quick-start guide you will be introduced to the capabilities of VTAP to develop a solution for an imaginary industry.

Consider MOVENT Inc. to be an entertainment agency who are offering service to book Movie shows for their customers (or clients). They are in need of CRM implementation to streamline the process of tracking requests and enhancing customer engagement.

Customers reach MOVENT Inc. through Email or Phone to know about the Movie or confirm the Show timing they would like to get booking for.
Agents are required to provide the information about the Movie on Call. Agents use external services to book the show, and they need to send an email confirmation to the Customer.

CRM adoption is expected:

• To delight the experience of Agents by making the Movie information available within CRM.
• Agents should have the ability to track the show booking against the Customer and Movie.
• To automate email confirmation to Customer when show is booked.